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Frequently Asked Questions

General Questions:

Who can benefit from therapy?

How long does therapy last?

Do I need a referral?

Getting Started:

How do I schedule an appointment?

What should I expect during the first session?

Do you offer virtual therapy sessions?

Do you offer in-person therapy sessions?

Finding the Right Therapist

What if the therapist isn’t a good match for me?

Therapy Process

How often are therapy sessions?

What types of therapy do you offer?

Still have questions?


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What therapeutic approaches do your therapists use?

Is therapy confidential?

Payment and Insurance

Do you accept insurance?

Are your services covered by OHIP?

What are your fees for therapy sessions?

What type of payment do you accept?

Do you offer sliding-scale fees or financial assistance?

Cancellation Policy

What is the cancellation policy?

Additional Services

Do you offer group therapy sessions?

Do you offer assessments?

What should I do if I or my teen/child is in crisis?

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